ShipEngine’s tracking will…

Keep your customers informed

Use tracking webhooks to build customer notifications, through email and SMS.

Cut your customer contact

Create branded tracking experiences to increase upsell and reduce customer service contact.

Improve your customer service

Empower service agents with tracking information to resolve customer queries.

ShipEngine’s tracking helps you…

Cut ‘WISMO’ contacts by up to 35%

Reduce first response time by 93%

Automate responses to 85% of cases

Notify customers every step of the way

Use webhooks to automate tracking updates for your customers and reduce “where is my order” contacts.

Build customer notifications that automatically update changes to the shipping status to ensure customers are kept up to date.

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Communicate tracking within your ecommerce experience

Build tracking pages in your branding, as well as the ability to embed tracking features throughout your website.

Drive traffic back through selling channels to increase upsell. Then anticipate customer queries to reduce service team contact.

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Speed up customer service resolution time

Easily embed rich tracking data into your existing CRM systems.

Provide your customer service teams with the information they need to quickly and accurately solve customer shipping queries.

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Build tracking experiences that keep consumers engaged

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Branded tracking pages

Launch an easy to brand page dedicated to sharing the current tracking status of a customer’s shipment.

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Tracking notifications

Send branded emails, SMS or WhatsApp messages that keep your customers instantly informed of delivery updates.

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Automated support

Automate responses to ‘where is my order’ (WISMO) queries from within your support tools.

Get Expert Support

Whatever the issue, we can help. For product-related information, visit our Support page. If you simply need assistance getting started, contact one of our shipping experts.