ShipEngine Terms of Service for Users Electing Third-Party Insurance Coverage
Latest Version Posted: July 16, 2020
Not all commodities and destinations are covered. Make sure the item(s) that you are shipping (Exclusion A) and the destination (Exclusion B) are not excluded from coverage.
Items must not be shipped in the original manufacturers packaging or any packaging that alludes to the contents. (Exclusion E)
Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc) with a value of $500.00 or more must be sent with the Signature Confirmation service (package must be signed for at delivery) provided by the shipping carriers. This is required for Domestic and International shipments. (Condition E)
Laptop computers (including tablets, iPads, and similar) and mobile phones (cell phones, smart phones, etc) must be sent with the Signature Confirmation service (package must be signed for at delivery) provided by the shipping carriers. This is required for Domestic and International shipments.(Condition E)
All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. Failure to comply can result in the denial of the claim.(Condition B, 1)
During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be requested. This is a form document provided by Shipsurance that allows the recipient (or intended recipient) to indicate loss or damage. An online version is available for most claims. (Condition B, 3, 4)
Coverage provided by this program covers the parcel and its contents from all risks of physical loss or damage from an external cause (subject to the exclusions listed below) while in transit. All parcels that are covered by this program will be shipped in strict accordance with all regulations of the Carrier. Coverage is only provided for shipping carriers supported by ShipEngine. Coverage is on a parcel-by-parcel basis and each individual insured parcel must have a declared value for coverage.
You acknowledge that the insurance coverage is provided by Voyager Indemnity Insurance Company. Voyager is a non-admitted insurer.
If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here. If you ship a prohibited item, there is NO COVERAGE.
All provided information regarding shipments that require coverage must be correct and complete. If incorrect details are provided when insuring a package there will be no coverage. For example: If a package is submitted for insurance and declared as a USPS First Class mail shipment but actually sent via the USPS Priority Mail service, or any other service or carrier, there is no coverage.
In order for a package to be covered, the shipping carrier must have verified acceptance of your package for mailing. This is found on the respective tracking websites of the shipping carriers. If a shipping label is printed but not scanned by the carrier as accepted it is deemed as never been mailed and there is no coverage.
The following terms have specific meanings and appear in bold face type throughout this program:
A. Carrier means the company that is transporting the parcel or freight covered by this program.
B. Freight means packages or shipments transported through commercial freight Carriers.
C. Insured means the Shipper(s), individual(s) or companies who have elected to purchase insurance through this program.
D. Parcel means package transported through the parcel carriers.
E. SHIPSURANCE means the agent, Shipsurance Insurance Services.
F. Total Insured Value means the total value of the item(s) declared for insurance coverage. Includes the Carrier provided coverage, if any.
G. We, us and our means Voyager Indemnity Insurance Company.
This insurance covers up to $999.99 for USPS First Class Mail shipments, $1,000.00 for FedEx SmartPost, UPS Mail Innovations, and DHL Global Mail shipments, and $10,000.00 per package for other USPS, FedEx, UPS, and DHL shipments. Maximum coverage per conveyance is $100,000.00. The coverage is also limited to $5,000.00 for USPS Priority Mail International shipments (non- Priority Mail Express International). Mobile telephones (cell phones, smart phones, and similar) are limited to $5,000.00 of coverage per package and $25,000.00 per conveyance.
This program does not provide coverage for the following:
A. Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, cash on delivery (COD) payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, tobacco, windows, plate glass, stained glass, float glass.
B. Shipments sent to Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d’Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.
C. Parcel(s) or freight that require a signature confirmation or signature required service that are not sent using the required signature service are excluded from coverage.
D. Loss, damage, shortage, or non-arrival of any parcel or freight and its contents which is addressed incorrectly or packed insufficiently to withstand the normal rigors of transit.
E. Loss, damage, shortage, or non-arrival of any parcel or freight and its contents when it bears a descriptive label or packaging which describes, or alludes to, the nature of the contents. This includes the manufacturer packaging. International shipments that contain customs declarations are NOT excluded from coverage.
F. Loss, damage, shortage, or non-arrival of any parcel or freight and the contents when it is obtained by trick, false pretense, or other fraudulent schemes.
G. Loss, damage, shortage arising out of loss of market, delay, loss of use, clean-up costs, decay, inherent vice, or other deterioration, any remote or consequential loss, whether or not arising out of a peril insured against or changes in temperature or humidity.
H. War Exclusion, Atomic and Nuclear Exclusion: In no case shall this program cover loss damage or expense caused by:
I. Mechanical and Electrical Derangement or Mechanical Breakdown – Loss of or damage due to mechanical, electrical, electronic derangement or refrigerated breakdown unless there is evidence of external damage to the parcel or its packaging. Data files and installed computer programs are not covered for erasure, corruption, or loss.
J. American Institute of Marine Underwriters Extended Radioactive Contamination Exclusion clause.
K. American Institute of Marine Underwriters Chemical, Biological, Bio-Chemical, Electromagnetic, and Cyber Weapons Exclusion clause.
L. Shipments involving illegal or controlled substances are excluded from coverage.
M. Pollution: This program does not apply to any damage, expense, cost, loss, liability or legal obligation arising out of or in any way related to pollution, however caused.Pollution includes the actual, alleged or potential presence in or introduction into the environment of any substance if such substance has or is alleged to have, the effect of making the environment impure, harmful, or dangerous. Environment includes any air, land, structure or the air therein, watercourse or water, including underground water. We will have no duty to defend any suit arising out of or in any way related to pollution.
N. Shipments sent through owned, leased or rented vehicles that are not commercial parcel or freight businesses.
O. Commodity Specific Exclusions
A. CLAIM DISPUTES
B. CLAIM REQUIREMENTS
C. CONFORMITY TO STATUTE
D. OTHER INSURANCE
E. SIGNATURE CONFIRMATION SERVICE
SHIPSURANCE reserves the right to disallow any user to purchase SHIPSURANCE insurance at any time with 10 days written, certified notice.
In the event a claim payment is made to an Insured and SHIPSURANCE subsequently determines that the insured package was delivered thereby resulting in no loss to the Insured, then the Insured agrees to promptly reimburse SHIPSURANCE for the amount of the claim payment upon demand by SHIPSURANCE.