Frequently Asked Questions

Do you offer a free trial?

Yes! We offer all new users a free API key and allow you to create an account completely risk-free. It costs users nothing to get started, there are no recurring fees, and you are not locked into pricing.

In order to give you a chance to make sure our shipping API is the right fit for your business, we’ll also waive the fee for your first 250 label generations, 250 address validations, 250 tracked packages, and 500 rate quotes (minus the cost of postage).

What happens if I only need one service, such as tracking?

You are welcome to select and pay for a single service with our Pay-As-You-Go plan. If you are a high-volume user, please contact sales.

Which carriers and order sources do you support?

You can find the current list of supported carriers here and order sources here.

Do you offer support?

We offer 24/7 support via email and chat support from 8 a.m. to 5 p.m. Central, Monday through Friday. All users also have the option to schedule a call. Enterprise users have access to a dedicated implementation project manager.

Still have questions?

Visit Support