Yodel

Yodel has a relationship with many of the top UK retailers and a range of international sellers.

It offers a full range of B2C services including 24 and 48-hour options with enhancements including two-hour delivery windows, inflight customer divert options, returns and click and collect through our partnership with the largest Pick Up Drop Off store network in the UK

It operates via:

A network of 47 customer delivery depots

Access to thousands of conveniently located Pick Up and Drop Off stores nationwide, where customers can collect, return and send parcels via the Yodel service.

Deliveries are made by a mix of customer delivery van drivers, local neighbourhood couriers and selected service partners.

Yodel Integration Supports

Xpress

One & two-day courier service for small and medium deliveries to residential addresses

Xpect & Xpect Returns

Providing two-hour windows for parcel delivery or collection

Inflight

Allows customers to change their delivery preferences and divert their parcel ‘inflight’ once in the Yodel network

Offshore

For deliveries to Channel Islands and Isle of Man

International inbound

Same day scan into the Yodel network as parcel clears customs for ultimate market positioning

Yodel Direct

Customers can send a parcel store to store or store to door, or use the free print in store service

International

Yodel has partnered with specialist freight forwarder, DG International, to launch a streamlined global outbound service for UK retailers

Xperience

Providing a seamless, retailer branded delivery experience

Delivery updates

Proactive and customisable customer delivery updates, including user friendly online tracking and app

My account

Via My Account, customers can sign up to manage their Yodel deliveries online, including the option to choose a default safe place for their parcel and provide additional property notes

Customer service

Via webchat, telephone and social media plus automated voice recognition, allowing customers to rearrange deliveries 24/7

Click & Collect

Customers can Click & Collect and return their online shopping to over 225 retailers from thousands of stores via Yodel