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- Products
- Features
- Shipping
Easily integrate with carriers and reduce shipping costs. - Order Consolidation
Easily consolidate data from your order sources for shipping. - Address Validation
Prevent failed deliveries by validating addresses. - Rate Comparison
Check carrier rates and pick the best price for shipments. - Checkout
Increase conversions at checkout. - Tracking API
Build enhanced tracking experiences.
- Shipping
- Who We Help
- Features
- Developers
- Resources
ShipEngine’s tracking API will…
Keep your customers informed
Use tracking webhooks to build customer notifications, through email and SMS.
Cut your customer contact
Create branded tracking experiences to increase upsell and reduce customer service contact.
Improve your customer service
Empower service agents with tracking information to resolve customer queries.
ShipEngine’s tracking helps you…
Cut ‘WISMO’ contacts by up to 35%
Reduce first response time by 93%
Automate responses to 85% of cases
Notify customers every step of the way
Use webhooks to automate tracking updates for your customers and reduce “where is my order” contacts.
Build customer notifications that automatically update changes to the shipping status to ensure customers are kept up to date.
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Communicate tracking within your ecommerce experience
Build tracking pages in your branding, as well as the ability to embed tracking features throughout your website.
Drive traffic back through selling channels to increase upsell. Then anticipate customer queries to reduce service team contact.
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Speed up customer service resolution time
Easily embed rich tracking data into your existing CRM systems.
Provide your customer service teams with the information they need to quickly and accurately solve customer shipping queries.
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Build tracking experiences that keep consumers engaged
Branded tracking pages
Launch an easy to brand page dedicated to sharing the current tracking status of a customer’s shipment.
Tracking notifications
Send branded emails, SMS or WhatsApp messages that keep your customers instantly informed of delivery updates.
Automated support
Automate responses to ‘where is my order’ (WISMO) queries from within your support tools.
Who Thrives with Our APIs?
Any company that needs a custom solution to solve shipping
E-commerce Platforms
Provide clients with a complete shipping solution – without needing to become a shipping expert.
Third Party Logistics
Deliver more value to your customers through a flexible multi-carrier shipping platform.
Brands
Build the workflows you need to create a seamless shipping experience for customers.
Get Expert Support
Whatever the issue, we can help. For product-related information, visit our Support page. If you simply need assistance getting started, contact one of our shipping experts.
Visit Support Talk to an Expert