Contact Carrier Support
The support team at ShipStation API can help you with any questions you may have about the ShipStation API itself. That said, there may be times you need to talk to the shipping carrier or postage provider for assistance, such as locating a missing package or inquiries about delivery exceptions.
Below is a list of publicly available support resources for all of our Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier:
| Partner | Help Center | Support Email | Support Phone | Other Resources |
|---|---|---|---|---|
| Access Worldwide | Link | [email protected]​ Contact Form | +1-877-564-8581 | |
| APC | Link | Contact Form | ||
| Asendia | Link | [email protected] | +1-800-624-5287 | |
| Australia Post | Link | 13 POST (13 76 78) from within Australia +61 3 8847 9045 from overseas 13 11 18 for business | Helpful Contacts | |
| Canada Post | Link | Contact Form | +1-866-607-6301 | |
| DHL eCommerce | Link | [email protected] Form | +1-800-805-9306 | Business Customer FAQs |
| DHL Express | US: Link CA: Link AU: Link UK: Link | US: Form CA: Form AU: Form UK: Form | US: +1-800-225-5345 CA: +1 855-345-7447 AU: 13 14 06 UK: 0844 248 0844 | DHL Capability Tool |
| DPD UK | Link | Form | 0121 275 0500 | |
| Endicia | Link | Form | +1-800-576-3279 | |
| ePost Global | Form | +1-800-742-4455 | ||
| FedEx | US: Link CA: Link UK: Link | US: Form CA: Form UK: Form | CA & US: +1-800-463-3339 UK: 03456 00 00 68 | |
| FirstMile | [email protected] | +1-866-847-0674 | ||
| EVRi | Link | Form | ||
| Landmark Global | US: Link CA: Link AU: Link UK: Link | US: Form CA: Form AU: Form UK: Form | ||
| LSO | [email protected] | +1-800-800-8984 | ||
| Newgistics | US: +1-877-860-5997 UK: +44 (0)207 404 8040 | Resource Library | ||
| OnTrac | Link | Form | +1-800-334-5000 | |
| Parcelforce Worldwide | Link | Form | 0344 800 4466 | |
| Purolator Canada | Link | Form | +1-888-744-7123 | |
| Royal Mail | Link | Form | ||
| SEKO Omni-Channel Logistics | Link | [email protected] | Contact Directory | --- |
| Sendle | Link] | Form | ||
| Stamps.com | Link | Form | Support: +1-855-889-7867 Trust & Safety team: +1-866-634-4708 | --- |
| UPS | US: Link CA: Link AU: Link UK: Link | US: Form CA: Form AU: Form UK: Form | CA & US: +1-800-742-5877 AU: +61 131 877 UK: 03457 877 877 |