Void a Label
tip
Requirements
- You will need a
label_id
from another Label Request, learn how to Create a Label.
Example
PUT /v1/labels/:label_id/void
curl -iX PUT https://api.shipengine.com/v1/labels/se-421351/void \
-H 'Content-Type: application/json' \
-H 'API-Key: __YOUR_API_KEY_HERE__' \
-d ''
{
"approved": true,
"message": "Request for refund submitted. This label has been voided."
}
Denied Requests
If you are denied, please refer to the message
returned. You can always reach out to support to figure out why you are unable to void a label.
Possible reasons include:
- The Label is too old to be voided
- The Label has been scanned in, at the originating facility
- The Label has left the originating facility and is in route to the destination.
info
Time frames to void labels will vary by carrier.
Be sure to check your Carrier's Void and Refund policies for specific deadlines for voiding and/or refunding your shipping label.